PRIVACY POLICY
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HOW DO WE USE YOUR PERSONAL DATA?
We will use your personal data to manage your purchase online at Palazzo dello sport by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items. We will use your personal data to manage your payments. We will also use your data in order to handle complaints and warranty matters for products. Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners. We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you based on your shopping location.
WHAT TYPES OF PERSONAL DATA DO WE PROCESS?
We will process following categories of personal data:
- Contact information such as name, address, e-mail address and telephone number
- Order information
- Payment information – We have no direct access to your full card information, this information is stored and encrypted externally on the Braintree (Paypal) system. This system allows us to process refunds.
- If you have a registered Palazzo dello sport account we will also process your personal data submitted in relation to the account or membership such as:
- Account e-mail
- Shopping history
WHAT TYPES OF PERSONAL DATA DO WE PROCESS?
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.
WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?
The processing of your personal data is necessary for Palazzo dello sport to fulfil the service of managing and delivering the order to you.
WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?
We will keep your data as long as you are an active customer.
WHY DO WE USE YOUR PERSONAL DATA?
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, our chat function, telephone and through social media.
WHAT TYPES OF PERSONAL DATA DO WE PROCESS?
We will process any data you provide to us, including the following categories
– Contact information such as name, address, e-mail address and telephone number
– Payment information and payment history
– Order information
– All correspondence in the matter
WHO HAS ACCESS TO YOUR PERSONAL DATA?
All customer service queries are processed in-house by Palazzo dello sport using Gmail software and social media messaging platforms including Facebook, Twitter and Instagram.
WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?
The processing of your personal data is based on Palazzo dello sport and its legitimate interest.
HOW LONG DO WE KEEP YOUR DATA?
We will keep your data for 100 days for telephone and e-mails logs and corresponding and for 12 months for case management. For in store complaints your personal data will be saved for 2 years, except for the US where it is saved for 5 years.
YOUR RIGHT TO OBJECT TO PROCESSING BASED ON LEGITIMATE INTEREST:
You have the right to object to the processing of your personal data that is based on Palazzo dello sport legitimate interest. Palazzo dello sport will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
HOW DO WE USE COOKIES?
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie. We use permanent cookies to store your choice of start page and to store your details if you select “Remember me” when you log in. We will use cookies to save your favorite products. We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag. We use both first and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material. Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon. We also use third-party cookies which performs cross-site tracking in order for us to give you marketing in other sites/channels.